E J EDUCATION: POLICIES, TERMS AND CONDITIONS

(April 2024)

CONTENTS LIST                                      

Statement of Educational Purpose

Admissions Policy

Charging, Cancellation and Refund Policy

Equal Opportunities Policy

Complaints Policy                     

E J EDUCATION STATEMENT OF EDUCATIONAL PURPOSE

E J Education is a British educational organisation, incorporated on 5th December 2022, with the purpose of providing online training in English as a Foreign Language to participants of all nationalities and backgrounds and particularly to Japanese adult professionals.  E J Education provides participants English language courses and the basic tools of cross-cultural, international communication.

E J Education aims to provide students with well-structured, well-rounded courses and a customised standard of teaching delivered professionally and combined with an overall approach that is highly personal in nature. 

E J Education is a limited liability company.  The Director is Katherine Robinson and the registered office is located near Marlow, Buckinghamshire.

ADMISSIONS POLICY

All applications are dealt with on a case by case basis by Katherine Robinson. Application forms can be accepted via e-mail.

E J Education offers online English Training to adult trainees on an equal basis regardless of individual differences or orientations.  However, E J Education may be unable to accept a participant if we feel that we cannot satisfactorily meet their learning needs for any reason.

CHARGING, CANCELLATION AND REFUND POLICY

Online courses

On fulfilment of the application procedures and on receipt of the completed application form, an invoice covering online tuition fees will be sent to the participant.  Payments can be made by bank transfer or in certain cases by credit card.  Payments should reach E J Education at least two weeks in advance of the course starting date.

Should there be a need to cancel a booking for an online course, E J Education must be informed at least two weeks in advance of the course starting date.  Otherwise, the full tuition fees for the first week will be charged.

In the case of a mid-course termination due to illness or any unforeseen emergency, at its discretion, E J Education will reschedule or postpone the outstanding online classes to a convenient date. 

In the case of mid-course cancellation of individual online classes, the cancellation should be notified as early as possible and ideally at least one week in advance.

In the case of last-minute emergency cancellations of online classes after the timetable has been issued, the class may be postponed or rescheduled as long as the cancellation is notified at least 24 hours in advance of the class starting time.  Classes may only be cancelled in this way in the case of unexpected or unplanned urgent appointments, events or emergencies.

Cancellations must be notified by email which should be sent to both Katherine Robinson and the class tutor. 

Individual sessions which are cancelled less than 24 hours in advance of the class starting time, or without sending an email to both Katherine Robinson and the class tutor, cannot be rescheduled or postponed and E J Education does not give refunds in such cases.

Kindly note: we regret that for online classes / courses which are booked at the last-minute and less than one week before the course starting date, cancellations are not possible under any circumstances or for any reason.

UK Summer Programme

On fulfilment of the application procedures and on receipt of the completed application form, invoices covering tuition and homestay fees will be sent to the participant.  Payments can be made by bank transfer or in certain cases by credit card.  Payments should reach E J Education at least six weeks in advance of the course starting date.

Should there be a need to cancel the booking, E J Education must be informed at least three weeks in advance of the course starting date.  Otherwise, the full tuition and accommodation fees for two weeks will be charged.

In the case of a mid-course termination due to illness or any unforeseen emergency, refunds for the amount of tuition and accommodation fees for the remaining period may only be given under certain conditions.  This is decided on an individual basis and at the discretion of  E J Education.  In any such case, a cancellation fee of two weeks’ tuition and accommodation fees will be deducted. 

EQUAL OPPORTUNITIES POLICY

E J Education is committed to providing a learning environment in which all individuals are treated fairly, with dignity and respect. We acknowledge the unique contribution that all individuals can make.  It is our policy to ensure that no one is treated less favourably in terms of race, gender, age, religion, sexual orientation, disability or any other inappropriate or irrelevant criteria or distinction.

COMPLAINTS POLICY

E J Education takes all feedback and complaints seriously. All complaints are handled in a positive and open way and we will respond to feedback promptly and courteously.  The procedure for trainees is as follows:

If a participant is unhappy with any aspect of their course, they should speak to the Director, Katherine Robinson.

 Most complaints will be resolved at the first point of contact with information and/or an explanation, together with an apology and recognition of the effect the situation has had on the person.  Some complainants may also want an undertaking that action will be taken to prevent the problem recurring.

A complaint can be made with the assistance of an advocate or by a third party (as agreed between the complainant and the Director). In this case staff will receive and clarify a complaint from more than one person.

If a student is not satisfied with the response, they may address their complaint to a nominated independent third party by email.

E J Education documents all complaints.